Adam Schultz

So, I have been in the web business for about 8 years now. During this time, I truly felt that Microsoft technologies had value beyond their detractions.

Despite the fact that server space is more expensive, support is harder to find, qualified .net developers are few and far between, and all of the other Microsoft is evil type reasons, I have fought for and stuck with Microsoft. Currently, all of my sites are on Microsoft servers and most of them use asp or .net.

I have always been close to the fence on the Microsoft issue but nothing has sent me over… until now.

When I heard about Community Server almost 2 years ago, was was pretty excited about it. An out of the box web community that was easy to customize and deploy in rapid fashion. It had all the bells and whistles and was customisable to no end.

Well finally, I was able to get it deployed on a test server in the demo version and, wouldn’t ya know, not all of the features work when browsing with a Mac. (I recently switched to an Intel Mac. I love it.)

Now, I was so excited about this solution I had already purchased a license before setting up the demo server. I was that excited and committed to .net as an environment that it not working was never an option.

I should have known. Of course a Microsoft product is going to have little bugs with safari, but also with Firefox!?! Give me a friggin break. I was completely unable to use some of the page authoring tools from either browser in my Mac.

Well, so much for using that platform. I contacted Tellgent about my situation. That I purchased before I demoed the product and that I am unable to use the software from my Mac due to issues with the application, not with my Mac.

I still have a couple of lines out to get this resolved but so far I’m being denied a refund due to corporate policy. This, despite the fact that I am actually unable to use their product.

Will update soon.

 UPDATE ( later the same day ):

I spoke with the head of customer service at Telligent and once I explained my situation he agreed to issue me a full refund. It’s nice to know that while the corporate procedures over at Telligent are poor, there are still some people there who aren’t. At the end of the day they did the right thing so I’m not to terribly upset over the ordeal.